Optics Warehouse

Discussion in 'General Airgun Chat' started by Bezzer, Nov 16, 2019.

Thread Status:
Not open for further replies.
  1. Bezzer

    Bezzer Active Member

    Nov 28, 2016
    Kingsley HFT
    No I didn't contact you, It's resolved as far as I'm concerned, I bought it and that was it.
    Your "error" was coincidently the same one that other sellers made until taken to task by Debens and withdrew the listings.
    I know you just cancelled the order(s) made at the lower price instead of honouring your "error" and I also know that at least one other seller that honoured the same lower price before their listing was pulled.
  2. custompaint

    custompaint Optics Warehouse

    Nov 24, 2012
    Ashcombe AGC

    Hello Bezzer

    i have checked here with our staff that operate the Ebay shop, we had honoured the price sold on Ebay as it was a genuine error (however i have just personally checked and 2 of the orders on Ebay were cancelled). i am not looking for an argument, nor do i like the accusations made about us cancelling orders. (we honoured every other order bar these 2 however i cannot access the reasons for these being cancelled). as this is something i have discovered i will happily supply the scopes to the cancelled orders at the price paid originally.

    however as per my first message i would appreciate a call so that i can resolve the issue to a satisfactory level for both parties. we pride ourselves on our customer service in all aspects of the business.

    if there is ever any issues i would like to have the opportunity to rectify these personally, please feel free to call us and ask for John.

    Kind Regards

    John Farbrother
    Last edited: Dec 3, 2019
Thread Status:
Not open for further replies.

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice